Terms of Service

These Terms of Service ("Terms") govern your access to and use of SafeSpot's smart self-service lockers, our website at www.safespot.in, our locker booking platform, and our mobile applications (together, the "Services"), provided by SafeSpot ("SafeSpot", "we", "us" or "our"). By using the Services, you agree to these Terms. If you do not agree, please do not use the Services. Please also read our Privacy Policy.

1. Acceptance of these terms

By accessing or using the Services — including by scanning a locker QR code, making a booking, making a payment, or creating an account on our platform or apps — you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Definitions

• "Locker" means a SafeSpot smart self-service locker unit or compartment.
• "Facility" means the venue where a Locker is installed.
• "Platform" means our web platform and mobile apps used to book, pay for, and access Lockers.
• "User", "you" means any person who uses the Services.
• "Content" means any items you store, and any information you submit through the Services.

3. Eligibility

You must be at least 18 years of age, or use the Services under the supervision of a parent or legal guardian who agrees to these Terms. By using the Services, you represent that you meet these requirements and that the information you provide is accurate and current.

4. The Services

SafeSpot provides self-service lockers that allow you to store and retrieve footwear, bags, and similar personal belongings using a QR-code-based, contactless process. The Services are intended for short-term, temporary storage during your visit to a Facility. Features, capacity, and availability may vary by Locker and Facility.

5. Bookings, fees & payments

• Applicable charges, if any, are displayed at the time of booking through the QR flow, platform, or app, before you confirm.
• Payments may be collected through third-party payment providers supporting UPI, cards, and wallets. By paying, you authorise the applicable charge.
• All fees are inclusive of, or subject to, applicable taxes as indicated at checkout.
• Except where required by law, fees are generally non-refundable once a Locker session has begun. Any refund or adjustment is handled at SafeSpot's reasonable discretion or as stated in the booking flow.

6. Using a locker

• Follow the on-screen and on-unit instructions to scan, pay, store, and collect your items.
• A Locker is allotted for the period and terms shown at booking. You are responsible for collecting your items within that period.
• Keep your access method (QR code / booking reference) secure. You are responsible for activity carried out using your access.
• Items not collected within the applicable period, or by Facility closing time, may be treated as left unattended. We may remove and store such items separately, and reasonable handling or storage charges may apply. Unclaimed items may be dealt with in accordance with applicable law.

7. Prohibited items & conduct

You must not use a Locker to store, and must not bring onto the Services, any of the following:

• illegal, stolen, or counterfeit goods;
• cash, jewellery, or other high-value valuables (stored at your own risk — see below);
• weapons, explosives, flammable, hazardous, or dangerous substances;
• perishable items, food, liquids, or anything that may leak, spoil, or emit odour;
• live animals;
• any item whose storage would breach applicable law or Facility rules.

You must not tamper with, damage, or misuse any Locker, or use the Services to harass others, breach security, or interfere with the Services. You are responsible for any loss or damage caused by your misuse.

8. Items stored at your risk

Items are stored in Lockers at your own risk. SafeSpot does not act as a bailee, warehouseman, or insurer of your belongings, and does not inspect the contents of Lockers. You are responsible for ensuring your items are suitable for short-term locker storage and for keeping any valuable or irreplaceable items with you.

9. Security & CCTV

Lockers are designed for secure, contactless use and are monitored by CCTV for security and dispute-resolution purposes, as described in our Privacy Policy. While we take reasonable measures to keep the Services secure, no system is completely secure.

10. Limitation of liability

To the maximum extent permitted by law, SafeSpot and its officers, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive loss, or for loss of profits, data, goodwill, or for loss of or damage to items stored other than where caused by our gross negligence or wilful misconduct. To the extent we are found liable, our total aggregate liability arising out of or relating to the Services shall not exceed the amount you paid to SafeSpot for the relevant Locker session, or such amount as may be required by applicable law. Nothing in these Terms excludes any liability that cannot be excluded under applicable law.

11. Indemnity

You agree to indemnify and hold SafeSpot harmless from any claims, losses, liabilities, and expenses (including reasonable legal fees) arising out of your misuse of the Services, your breach of these Terms, or your violation of any law or the rights of a third party.

12. Service availability

The Services are provided on an "as is" and "as available" basis. We do not warrant that the Services will be uninterrupted, error-free, or available at all times. Lockers, the platform, or apps may be unavailable due to maintenance, technical issues, power outage, or circumstances beyond our reasonable control.

13. Intellectual property

The SafeSpot name, logo, lockers, platform, apps, and all related content and software are owned by SafeSpot or its licensors and are protected by applicable laws. You may not copy, modify, distribute, or create derivative works without our prior written consent.

14. Suspension & termination

We may suspend or terminate your access to the Services, with or without notice, if you breach these Terms, misuse the Services, or where required to protect the Services, other users, or comply with law. Provisions that by their nature should survive termination (including liability, indemnity, and governing law) will continue to apply.

15. Changes to these terms

We may update these Terms from time to time. The updated version will be posted here with a revised "Last updated" date. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

16. Governing law & jurisdiction

These Terms are governed by the laws of India. Subject to applicable law, the courts at Bengaluru, Karnataka shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services.

17. Contact